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ScooterCatalog is upfront



Your Online Orders:-

  • ALL information related to your order, Name, Addresses, E-mail address, Phone number and payment method is treated as private and confidential and will not be shared with any party for any reason.
  • ALL online customers will receive an e-mail confirming the receipt of their orders after they have completed placing their orders - please provide a valid email address.
  • Depending on information you provide, we might contact you via telephone or email, to verify and validate some information prior to shipping.
  • Payment is accepted in U.S. Dollars Only. There is no surcharge for credit card orders.
  • Shipping, tax and any other fees may be additional and in most cases ground shipping rates will be automatically calculated by our system prior to finalization of your order. If you select an expedited shipping method and the shipping charge is not calculated at checkout, we will email you the shipping quote for your approval.
  • We will not charge your credit card until your order is ready to ship.
  • We ship ASAP (The same or next business day in most cases).
  • We ship Country wide (includes Hawaii & Alaska) and to APO Military addresses (only items that can be shipped via USPS).
  • Make sure to use your correct billing address, Zip Code and phone number with your order.
  • All the information boxes MUST be filled out BEFORE any order can be processed.
  • Shipments with Tracking numbers will be sent to you via e-mail once your order is shipped, so you can track your package online- 24/7.





PAYMENT METHODS

Scootercatalog.com accepts various forms of payment in US currency. We accept Credit Cards, Paypal, Wire Transfer, and Pre-payment with Checks or Money Orders. Currently we do not accept COD payment.

CREDIT CARDS: We accept Visa, MasterCard, and American Express through the Yahoo checkout process or by phone. We also accept Discover through Paypal checkout. There is No "surcharges" of any kind for credit card payments. We prefer that orders placed by credit card be shipped to billing address associated with the credit card, but you may choose to enter a different shipping address if the billing address entered is correct. Scootercatalog.com does not condone credit card fraud and will aggressively involve law enforcement in any fraud cases detected.
CREDIT CARD SECURITY: When you place an order, your credit card number is not displayed to us in its entirety. Instead of the entire number, we only see asterisks and the last four digits of your number.
Example (xxxx-xxxx-xxxx-1889, Exp. xx/xxxx).

PAYPAL: We accept Paypal payments through our shopping cart. You can make a regular Paypal payment to sales@Scootercatalog.com or use checkout with Paypal to pay with credit card (Visa, MasterCard, American Express and Discover).

CHECK/MONEY ORDER: We accept Pre-payment with cashier's check, personal or company checks, and money orders. We recommend that you place the order online, and then select "Check/Money Order " as the payment method. After you get an order number and total amount of your order, you can print or make reference to the order number and mail payment to the address below for the exact amount to us. Alternatively you can print this Order Form (in MS Word) and mail together with your payment. We will ship your products within 1-2 business days after the check is cleared. Note: Orders via Check/Money order are not confirmed until payment is received. Personal and Company checks are accepted, but items will not be shipped until checks are cleared by the bank. If we do not receive your payment in 10 business days, we will consider any pending orders cancelled.

Make payments to C & T Communications

Mailing Address(Not Retail location):

Scootercatalog.com
17515 Spring Cypress RD, Ste C156
Cypress, TX 77429
Tel: 281 948 3985
Tel/Fax: 281 746 2550


Email:sales@scootercatalog.com


If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this Info section first. If your question is not answered here, please either call or email us at customerservice@scootercatalog.com We will respond to your email promptly, usually within the same day.


FAQ (Frequently Asked Questions)

No Sales tax will be charged on orders shipped outside the state of Texas, USA.

Sales Tax and Shipping



Your order will be shipped same day or the following business day, and when not possible we shall notify you of the delay via email and the expected shipping time. Most items are shipped Ground via Fedex, DHL, UPS or other carrier with online tracking system. If your shipment has a tracking number it will be emailed to you so that you may track it online 24/7. Shipments send via USPS will not have a tracking number but where a delivery confirmation number is available, it will be emailed to you. After the product leaves the warehouse, standard Worldwide shipping times apply, which, depend on your location and the volume being handled by the carrier at the time.

What about shipping costs?

Shipping costs are based on the costs charged to us by the carrier (shipping & handling company) but we regularly do extend free ground shipping on promotional basis. Please note shipping charges are not refundable and any free shipping extended will be deducted incase customer cancels or returns product for any reason.

When should I expect delivery?

Most of our products leave the warehouse on the same or the following business day after you order. During exceptional heavy shopping seasons, it may take up to two days to leave the warehouse. After the product leaves the warehouse, standard Worldwide shipping times apply, which, depend on your location and the volume being handled by the carrier at the time.

What about overnight delivery?

Overnight and second and third day shipping will be available for an additional shipping charge.

How secure is my credit card information?ecommerce provided by Yahoo! Small Business

When you buy from our online store, your credit card information is processed by secure eCommerce servers run by Yahoo.com in real time through the Bank and your credit card issuer. Then your order is encrypted with 128-bit encryption before being transmitted. Rest assured, all your card information is as safe as it can possibly be.

How Good are your products? -Quality ----Quality---Quality is our emphasis.

We realize that products our customers buy are important to them. Having that in mind, we know that all products are not equal in quality and consumer satisfaction. We therefore, strive to identify the highest quality products that stand apart on the basis of their quality and features with a special emphasis on those features that are truly essential. Our experience has made us realize that, the higher the product quality, the higher the level of customer satisfaction.

Some of the products that we sell online are shipped direct from the manufacturer's- warehouse, if you are not satisfied and would like to complain or comment about the usability of a particular product that you have purchased through our website. Please send an email to: manufacturer@scootercatalog.com for the manufacturers contact information.


What if I want to return Something?

Return Policy:

Electric scooters- Please see a different return policy on X-treme electric scooters  We accept return of manufacturer defect products on an exchange basis, and only where the product is not used and is not repairable(Must be in Original Packaging). All products received in a defective condition must be returned within 14 days of receipt (Must be in Original Packaging). If the product has been assembled and used, it is not returnable but will be covered by the applicable warranty agreement. If the package is opened and the motorized vehicle is defective (never starts NB:only applies to Electric scooters and not Gas scooters) you may return it for exchange only(Must be in Original Packaging). If item is in a used condition a 30% Restocking fee will apply plus any other repair charges.

Gas Scooters -We do not have a return policy on gas scooters - No returns accepted. Any returns without RMA will be charged a 19% restocking fees (upto 50% on used items).

Scooter Parts- We will not accept scooter parts return unless in the circumstances where by our own mistake we shipped the wrong item or item is found to be defective upon arrival.

For Return authorization - Where item cannot be repaired, please send an E-mail message / X-treme scooters stating the reason why you would like to return the scooter and we shall issue you with a RMA#(Return Merchandise Authorization Number) which you will use to label the return package and for future reference. Any returns without RMA will be charged a 19% restocking fees (upto 50% on used items).

Note: In all return and exchange circumstances, the customer is responsible for all shipping & handling costs. We cannot normally credit original shipping costs, and just as a retail store cannot credit you for gas costs while driving back to their store, scootercatalog.com can not credit return shipping under any circumstances


Shipping damages- All products including scooters and other vehicles are sent in brand new condition with original factory packaging that have been inspected for damage before shipping. Therefore we are not responsible for shipping damages. If you happen to accept item that has been damaged by shipping carrier while in transit, you (buyer) must contact carrier to file and receive a claim number within three days of receipt. Only at that time can we assist you with following up the claim and receiving compensation from the carrier. Please do not ship damaged items back to us without contacting the carrier (courier or trucking company) to initiate a damage claim.




Warranty by Manufacturer

Scooter Parts(Stock): Are under warranty for 30 days from manufacturers defects with the following exceptions. Electric scooter controllers and motors are not under warranty or returnable due to the nature of electronics and the potential for damage during installation.

Regular Electric & Gas Scooter Warranty (Please see alternative warranty for X-Treme scooters )

Regular scooters come with a 30 day limited manufacturer's warranty that cover parts replacement.

The parts warranty covers:
-Replaceable parts EXCEPT all the following, plastic parts (including color-coordinated housings); wear-and-tear items such as brakes, brake handles, tires, seats, lights and toggle switches; and damage to the engine (motor) or any other part due to abuse or misuse.
-Technical support via phone or e-mail from professional scooter experts.
-Labor for the removal and replacement of part(s), only if  that occurs at our service center.

This warranty is effective only if the product is used under normal conditions for its intended purpose and the product receives all necessary maintenance and adjustments. (We reserve the right to determine what damage is due to defective materials and what is due to product abuse or misuse.) We shall not be responsible for any losses to the customer as a result of the failure of any part, including incidental or consequential loss or damage arising from injury, loss of use, loss of time, rental vehicles, loss of profits, or loss of income. There are no agreements or warranties, expressed or implied including warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement. This warranty extends only to the original customer and is non-transferable.

How the warranty works:
If a covered part breaks while the scooter is under the warranty, you must contact us to file a warranty service claim. A customer service representative will give you the address of our customer service center and instructions on how to ship to us the broken part. You must pay for the shipment of the broken part to our service center via UPS , FedEx or any other traceable means. When we  receive the broken part, we will ship you a replacement part free of charge.

Under the warranty, we will provide any labor needed for the removal and replacement of the broken scooter part. However when you file a warranty claim, you must pay to ship the scooter to and from our customer service center. You must pay for the shipment of your scooter or part to our customer service center and include a sufficient freight ($49 for two wheel electric scooters) money order or cashier's  check to pay for return shipment. You are responsible for any damages that may occur in  shipping; therefore, we highly recommend purchasing shipping insurance for your scooter. When we receive your scooter, our technicians will inspect the scooter to determine if any damage has occurred during shipping. We are not responsible for any damage that may occur during shipping.

NOTE: Used gas scooters and gasoline-related parts cannot be shipped back to our service center. Gas scooters that have been ridden in any way or gas scooter parts that have contained gasoline cannot be mailed. Gasoline is a hazardous, flammable material and anyone who sends it via the mail may be subject to fines and/or imprisonment.


Our customer service center is able to provide you with repair services after your warranty has expired or on non-warranted parts; however, you must pay for the cost of all parts, $25 per hour for labor and round-trip shipping to and from our service center, including the cost of shipping insurance in form of money order or cashier's check for return shipping.

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Large Moped, Motor Scooters, Go Karts, ATV's - Product Warranty

The above product comes with a 30 day no returns limited manufacturer's warranty.

The parts warranty covered by manufacturers:

-Replacement of defective batteries, and engine parts. It does not cover plastic parts (including color-coordinated housings); -Technical support via phone or e-mail from professional Power sports experts. -Does not cover wear-and-tear items such as brakes, brake handles, tires, seats, lights and toggle switches; and damage to the engine or any other part due to abuse or misuse.

This warranty is effective only if the product is used under normal conditions for its intended purpose and the product receives all necessary maintenance and adjustments. (We reserve the right to determine what damage is due to defective materials and what is due to product abuse or misuse.)  
We shall not be responsible for any losses to the customer as a result of the failure of any part, including incidental or consequential loss or damage arising from injury, loss of use, loss of time, rental vehicles, loss of profits, or loss of income. There are no agreements or warranties, expressed or implied including warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement. This warranty extends only to the original customer and is non-transferable.

How it works:
If a covered part breaks while the scooter is under warranty, you must contact us to file a warranty claim. A customer service representative will give you the address of our customer service center and instructions on how to ship to us the broken part for replacement. You must pay for the shipment of the broken part to our service center via UPS, FedEx or any other treaceable manner. When we receive the broken part, we will ship you a replacement part free of charge.

NOTE: Used gasoline-related scooter parts cannot be shipped back to appointed service center. Gas scooter parts that have contained gasoline cannot be mailed. Gasoline is a hazardous, flammable material and anyone who sends it via the mail may be subject to prosecution.

Warranty exclusions
This warranty does not cover failures caused by the following factors: Accident or collision damage; Abnormal Strain, neglect, or abuse; Improper assembly of parts; Modifications, Improper maintenance or use, such as: Competition or racing, Concession or rental.
This warranty also does not apply to normal wear and tear items, including but not limited to: the tires, centrifugal clutch, brake lining, throttle cable, chains, belts, seats, chargers, fasteners, or decals.



Terms of Use:- By making a purchase you agree to be bound by the terms of this agreement and all policies posted herewith. You must be of legal age as defined by law to order from our website.

Legal: -

It shall be the responsibility of the buyer to comply with all federal, state, or local laws governing the sale of any item illustrated, listed, or sold here.


DISCLAIMER:
The products on this site are designed and build for recreational use for a single rider with proper safety equipment. They are not suitable for handicapped persons or persons with limited mental or physical capacities. Use only on safe, dry, smoothly paved or hard packed surfaces during daylight hours.

The Seller is not responsible for damages originating from shipping. If there is shipping damage, please file report and claim with shipping agent within three (3) days of receipt.

The Seller is not responsible for normal wear and tear, normal maintenance parts, or any damage, failure, or loss that is caused by improper assembly, electrical parts, adjustment, storage, or use of the product.

There are inherent dangers and risks arising out of any recreational or other use of motorized scooters. Purchaser shall use product at their own risk. The Seller will not be held liable under any circumstance for incidental or consequential loss or damage or injury, due directly or indirectly to the use of this product, including any malfunction. Your purchase and use implies agreement with these terms.

Although there are no uniform legal age restrictions for the use of motorized scooters, the Seller recommends that only individuals of legal age use any of the scooters sold by us. The Seller also recommend that any minors only use motorized scooters and other products sold under adult supervision and under the guardian's own discretion. Purchasers should check with their local authorities for area specific rules and regulations before purchasing. Adult guardian assumes all responsibilities associated with the use of these products by minors. Customers understand that the use of these products can cause injury or death to themselves or others. To reduce the risks of any such injuries the Seller strongly recommends the use of the safety equipment such as an ANSI or Snell approved helmet and knee pads. The Buyer holds our company and its agents and affiliates harmless from any liability arising out of or relating to the use or ownership of any product. Buyer must obtain her/his own insurance. The Seller assumes no suitability of any of these products which will vary dependent on, among other things, the Buyer's size, age and other factors largely dependent on personal discretion of Purchaser.

Thank you for shopping with us.

Customer Testimonial



Order online 24/7 or call 281-948 3985
Mon-Fri 9.00 am - 5.00 pm CST
Mailing Address only: 17515 Spring Cypress RD, Ste C156 Cypress, TX 77429
Email Address: sales@scootercatalog.com

Information accuracy: We make great effort to be as accurate as possible in all information, descriptions and Specifications posted on the website. As product descriptions and specifications are provided by the manufacturer, we do not warrant that all information presented on the website is error-free. If a product offered here differs from the description, please notify us so that we may make appropriate corrections asap.
Copyright © 2003 - 2013 Scootercatalog.com. All Rights Reserved.

Scootercatalog.com and it's content is the property of Scootercatalog.com. All other trademarks, logos and affiliate content of manufacturer names displayed on the website are the trademarks of their respective owners and are used for compatibility purposes only.
Accelerated Personal Mobility Delivered Since 2002