X-TREME SCOOTER WARRANTY
Please note that all X-Treme branded scooters, Atvs, and other Toys are Guided by this policy
X-Treme Electric Scooters Manufacturers & Wholesale Distributors Offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories.
The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused
by the user or by any other event. X-Treme will pay for standard shipping service
costs on the first warranty shipment only. Any additional warranty parts that are
needed will require the customer to pay all shipping and handling costs. We do offer
a full 6-month even trade warranty on defective batteries. If any battery should
become faulty within 6 months from the purchase date we will replace the battery
free of charge. X-Treme requires that old batteries be returned to us for exchange.
If you have questions about our warranty, please contact our
support department by
opening a ticket only. A friendly
representative will get back to you quickly. Our support department winter hours
are Monday through Thursday 9AM to 4 PM Central Standard Time. Summer hours are
5 days per week.
Limited Warranty Details
What is covered & what is not covered:
1. Scooter Body: Damage to any plastic/fiberglass part that is a result
of shipping is covered only if it occurred during shipping. Shipping damage must
be reported within 1 day to be covered under warranty. Otherwise, the plastic/fiberglass
body parts are not covered under this warranty. If, after careful inspection by
our shipping department it is determined that the scooter was damaged during shipping
(digital photos may be required by e-mail) , X-Treme scooters at it's discretion
will supply free of charge the necessary replacement parts to fix the damaged scooter.
X-Treme will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are
damaged as a result of shipping.
3. Light bulbs & Fuses: Light bulbs are covered for 30 days only. Fuses are
not covered and can be bought for less than .50 cents each at any auto supply store
or Wal-Mart type of retail outlet.
4. During the first 30 days of the warranty: X-Treme Scooters will replace
any defective part free of charge and free of shipping charge to the end user of
the scooter. X-Treme may require certain parts to be shipped back to X-Treme before
replacing those parts. Shipping costs back to X-Treme must be paid for by the end
user / customer. Call tags will never be issued.
5. Extended Battery Warranty: If your battery becomes defective within 6
months of the purchase date, we will replace the battery free of charge.
Pocket Bike & All Gas Powered Scooters Warranty:
"Manufactures defects will only be covered"
1. Engines are not covered. Each engine is started, tuned up and tested
before we ship the pocket bike to you. Failure to premix oil with the gas is not
covered.
2. Pull starters are not covered. This item is expected to break after several
uses. Pocket bike owners should keep this spare part on hand. Scooter pull starter
can be purchased online.
3. Spark plugs are not covered. Spark plug wire is not covered if damaged
from engine heat. It is suggested that each pocket bike owner keep 2 or 3 spare
spark plugs on hand.
4. Tires, tubes & flat tires are not covered unless damaged during shipping.
(Damage must be reported to us within 1 day of receiving pocket bike).
5. Kick stand is not covered.
6. Damage caused due to an improperly adjusted chain falling off, broken
sprockets, brake rotors and wheel bearings are not covered. Customers should take
care to tighten the chain after each ride. There should be no play in the chain.
7. Battery (on super bikes & batteries in electric pocket bikes) will be
covered for 6 months.
8. Light bulbs are not covered under warranty due to the excessive natural
vibration that occurs in gas pocket bikes with 2 stroke engines. Excessive vibration
is normal.
9. Gas leaks are not covered since all gas leaks can easily be fixed.
Return Policy:
(updated October 23, 2006)
Scooter & pocket bike returns are not allowed.
Any scooter or pocket bike that arrives at our warehouse without an authorized RMA
number on the outside of the shipping carton will be refused. We will however
during the 30-day warranty period, provide you with free parts, & free live telephone
technical support (we will phone you back after you open a
support ticket
and request a phone call), (See details above). Please contact our support department
should you need assistance. X-Treme Scooters will not be responsible for shipping
charges on received or refused packages. Freight collect and COD packages will not
be accepted. We never issue call tags.
Any returns accepted at our warehouse due to fraudulent RMAs or unauthorized call
tags will be subject to a $35.00 restocking fee.
"Any Freight Shipments that are refused and/or returned unauthorized will be subject
to the $35.00 restocking fee plus the cost of shipping."
If you purchased your scooter from one of our many nation wide distributors,
please contact them directly for warranty questions or any other issues you have
with your scooter. If you cannot make contact with them or if you bought your scooter
online, X-Treme may have drop shipped the scooter to you. If X-Treme drop shipped
the scooter to you and you know your dealers name, you can contact X-Treme direct
for your warranty support & questions by opening a
support ticket.
Damage that occurs during shipping and handling is not covered under our warranty.
You can however process a claim directly with the carrier. If you are not sure if
your product was damaged through shipping, please contact our
support department. Often
X-Treme will cover damage to the body parts if it is damaged during shipping & reported
within 1 day of receiving the scooter. If you have a problem, just check with us
to see if it's covered by opening
a scooter support ticket.
X-Treme Electric Scooters Manufacturers & Wholesale Distributors is not responsible
for the proper or improper use of merchandise sold. We care about our customers
and urge you to exercise caution and take necessary safety measures to protect yourself
while engaging in cycling. X-Treme Electric Scooters encourages, begs, and asks
that you wear a helmet and use appropriate lighting while riding at night regardless
of the legal requirements in your particular state. Potential customers, you should
check with your local law enforcement agency before purchasing about age requirements
for riding electric or gas scooters. Some states may have laws restricting the use
of scooters on public streets, generally all states allow them on private property
such as campgrounds, parks etc....but many states have age requirements and most
states require helmets and protective equipment to be worn by certain age children.
Pocket bikes with racing slicks should not be used on wet or slippery roads. Please
always scoot safely. Know your laws before you go scooting. We will not take back
a scooter if you find your laws do not permit your child to ride it. Check first.
